RETURNS, EXCHANGES, CANCELATIONS & REFUNDS

We fully understand that sometimes you might change your mind regarding your purchase. You can request a return, exchange, cancelation by contacting our Custmer Service WhatsApp or Email.

RETURNS

For returns in UAE: Enjoy FREE returns on all sale and non-sale items within 14 days from the date of delivery. There will be no extra charges for returns within UAE. You may request a return by contacting our Custmer Service WhatsApp or Email. Alternatively, you can also return your order in-store, at any of our locations in UAE.

All returns in SAUDI ARABIA, QATAR, BAHRAIN, KUWAIT and OMAN: Enjoy returns on all sale and non-sale items within 14 days from the date of delivery. Please note, for returns from the above countries, there will be no refund for the shipping fees paid at the time of placing the order. You may request a return by contacting our Custmer Service WhatsApp or Email.

All returns for rest of the world: Enjoy returns on all sale and non-sale items within 14 days from the date of delivery. Please note, there will be no refund for the shipping fees paid at the time of placing the order. You may request a return by contacting our Custmer Service WhatsApp or Email.

General instructions:

• All items have to be returned in an unused and original condition that it was delivered in.
• Please ensure, all security tags (if attached) are still intact along with all other order contents.
• We will not accept any returns if the items are used, or in dirty/ damaged conditions.
• We will not accept returns if the security tag (if attached) is missing, broken or replaced.
• We will not accept returns of socks, lingerie, earrings, jewelry, accessories, hair clips or scrunchies due to hygiene conditions.
• Items that are returned in used, or in dirty/ damaged conditions, will be returned back to you and there will be no refund processed.
• If you received your order in a damaged condition, please contact us on our Custmer Service WhatsApp or Email within 14 days from the date of delivery.

EXCHANGES

For exchanges in UAE: Enjoy FREE exchanges on all sale and non-sale items within 14 days from the date of delivery. There will be no extra charges for exchanges within UAE. You may request an exchange by contacting our Custmer Service WhatsApp or Email. Alternatively, you can also exchange your order in-store, at any of our locations in UAE.

All exchanges in SAUDI ARABIA, QATAR, BAHRAIN, KUWAIT and OMAN: Enjoy FREE exchanges on all sale and non-sale items within 14 days from the date of delivery. You may request an exchange by contacting our Custmer Service WhatsApp or Email.

All exchanges for rest of the world: Enjoy FREE exchanges for all orders above AED 10,000. For orders below AED 10,000 – the shipping fees to send the exchanged item from our location to your address, will be charged as per your delivery address, city and country, calculated as per our courier partner, DHL’s rates. You may request an exchange by contacting our Custmer Service WhatsApp or Email.

General instructions:

• All items have to be returned in an unused and original condition that it was delivered in.
• Please ensure, all security tags (if attached) are still intact along with all other order contents.
• We will not accept any returns if the items are used, or in dirty/ damaged conditions.
• We will not accept returns if the security tag (if attached) is missing, broken or replaced.
• We will not accept returns of socks, lingerie, earrings, jewelry, accessories, hair clips or scrunchies due to hygiene conditions.
• Items that are returned in used, or in dirty/ damaged conditions, will be returned back to you and there will be no refund processed.

CANCELATIONS

If you wish to cancel your order, please let us know by contacting our Custmer Service WhatsApp or Email.

In case of any unprecedented events, we may cancel your order. You will be notified within 1-2 business days via our Custmer Service WhatsApp and Email.

General instructions:

• If you wish to cancel your order, a full refund will be issued inclusive of the shipping fees paid (if applicable). This is valid for all orders in UAE and world-wide.
• If we have canceled your order, a full refund will be issued inclusive of the shipping fees paid (if applicable). This is valid for all orders in UAE and world-wide.

REFUNDS

For refunds in UAE: All refunds will be processed immediately within 1-2 business days of receiving your order back in our location. You will be notified via our Customer Service WhatsApp or Email once the refund is processed. There will be no extra charges for returns within UAE.

All refunds in SAUDI ARABIA, QATAR, BAHRAIN, KUWAIT and OMAN: All refunds will be processed immediately within 1-2 business days of receiving your order back in our location. You will be notified via our Customer Service WhatsApp or Email once the refund is processed. Please note, for returns from the above countries, there will be no refund for the shipping fees paid at the time of placing the order. The shipping fees will only be refunded if you wish to cancel your order before it is shipped or if the order is cancelled from our side.

All refunds for rest of the world: All refunds will be processed immediately within 1-2 business days of receiving your order back in our location. You will be notified via our Customer Service WhatsApp or Email once the refund is processed. Please note, there will be no refund for the shipping fees paid at the time of placing the order. The shipping fees will only be refunded if you wish to cancel your order before it is shipped or if the order is cancelled from our side.