Shipping & Delivery
At Etoile La Boutique, we are committed to delivering your order as quickly and seamlessly as possible.
Shipping Information:
We offer express shipping across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). Enjoy complimentary shipping on all online orders within the UAE and KSA.
Delivery Information:
Orders are typically delivered within the following timeframes:
- UAE: 2–3 business days from the date your order is placed.
- KSA: 2–3 business days, excluding weekends, from the date your order is placed.
Orders are delivered through our trusted courier partners:
- UAE: Transcorp, DHL and/or Quiqup.
- KSA: DHL and/or Real Last Mile.
Please note that delivery timeframes are estimates and may be affected by public holidays, weather conditions, customs procedures, or other unforeseen circumstances. If there is a delay with your order, we will notify you via WhatsApp and/or email.
Cross-Border Deliveries:
If you are shopping from the UAE and your order is fulfilled from our KSA inventory, or vice versa, your order will be subject to a longer delivery timeframe. Cross-border deliveries typically require a minimum of 4–5 business days from the date your order is placed. Delivery times may vary depending on customs clearance and other unforeseen circumstances. You will receive tracking updates once your order has been dispatched.
Important Notice: (Potential Delivery Delays)
Due to the evolving geopolitical situation in the Middle East, some orders may experience unforeseen delivery delays, particularly cross-border shipments between the UAE and KSA.
These circumstances may affect courier operations, transit times, and customs clearance. While we work closely with our delivery partners to minimise disruptions, delivery within the estimated timeframe cannot be guaranteed during such periods. We appreciate your patience and understanding and will keep you informed of any significant updates to your order via WhatsApp and/or email.
Click & Collect:
For added convenience, you can select Click & Collect at checkout and collect your order from your preferred Etoile La Boutique store. You will receive a notification via WhatsApp and/or email once your order is ready for collection.
Delivery Guidelines:
- Prepaid orders: If you are unavailable at the time of delivery, you may authorise our courier partner to leave the parcel at your doorstep. Please note that any parcel left unattended is at the customer's own risk.
- Cash on Delivery (COD) orders: Our courier partner will contact you before delivery to confirm your availability and arrange payment upon delivery.
Order Tracking:
Once your order has been dispatched, you can track its status from the Orders section of your account on our website. If you are unable to access your tracking information, please contact our Customer Care team via WhatsApp and/or email for assistance.
Delivery Address:
To ensure timely order processing, the delivery address cannot be changed once an order has been placed. Please review your shipping details carefully before completing your purchase.
Customer Care:
Our Customer Care team is available via WhatsApp and/or email Monday to Friday, 9:00 AM–6:00 PM (UAE time, GMT+4) to assist you with delivery enquiries, order tracking, and other order-related concerns.